These Terms and Conditions (hereinafter referred to as the "Terms") govern your access (hereinafter "You" or "Consumer") to the use of the Platform https//www.flatrover.com/ (hereinafter referred to as the "Site"), which provides Consumers with the technical ability to communicate and establish contacts for the purpose of Pet Sitting in a House owned or lawfully used by the Owner.

The Platform is owned and operated by EuroAFF.com S.à.r.l., a legal entity registered under the laws of the Grand Duchy of Luxembourg with registration number B280385, located at 1 Rue du Puits Romain, 8070 Bertrange, Luxembourg (hereinafter referred to as the "Company," "We," or "Us").

We provide access to the Platform, which allows Consumers to find and establish contact with each other for organizing Sitting. The Company does not directly participate in Communication between Consumers, does not control the terms of their agreements, and is not a party to any agreements that may be made between the Owner and the Sitter.

We also do not verify Consumers, their experience, intentions, or compliance with any standards, so You are solely responsible for verifying another Consumer before establishing contact and entering into any agreements. All decisions regarding interactions with other Consumers are made at your own discretion and risk.

Owners and Sitters are fully responsible for complying with all applicable local laws regulating their activities on the Platform. This includes, but is not limited to, requirements related to licensing, registration, veterinary control, pets sitting rules, tax obligations, and other regulatory requirements in their jurisdiction.

We strive to ensure transparency and compliance with international standards for the operation of the Platform. By using the Platform, you agree to comply with these Terms, which regulate your rights, obligations, and principles of interaction with other Consumers and the Company’s administration.

In addition to these Terms, your interaction with the Platform is governed by the Privacy Notice, which details how we collect, store, and process your data.

By gaining access to or using the Platform, you agree to abide by these Terms. If you do not agree with any part of the Terms, you may not access or use the Platform.

This Agreement is considered accepted by You at the moment when You:

Clicking the "Accept" button or using the Platform is the primary and mandatory way to agree to this Agreement. Your consent means that You have fully reviewed the Terms, understand them, and agree to abide by them.

If You do not agree with any provision of these Terms, You do not have the right to use the Platform, register an Account, or access its functionality.

The Platform is available for use solely by individuals who are at least 18 years old and have the legal capacity to enter into legally binding agreements in accordance with the laws of their jurisdiction.

By using the Platform, You confirm that:

The Company reserves the right to request confirmation of age and legal capacity, as well as to temporarily restrict access or remove an Account if it is determined that the Consumer does not meet the specified requirements or violates these Terms.

This section defines the main terms used in the Agreement to ensure a clear understanding of the Terms outlined.

Content – any information, materials, data, text, images, videos, audio files, or other digital objects that a Consumer uploads, posts, transmits, or otherwise provides through the Platform's functionality.

Owner – a Consumer who owns or has legal rights to use the House and seeks a Sitter for the Sitting of Pets. The Owner guarantees that they have all the necessary rights to grant temporary access to the House and that any agreement with the Sitter does not infringe upon the rights of third parties, including landlords, neighbors, or co-owners of the House.

House – a house, apartment, or other residential space owned by or legally occupied by the Owner, to which they have the right to grant temporary access to the Sitter for the purpose of providing Sitting. The House must meet minimum safety and comfort standards for the Sitter and Pets and be suitable for temporary residence.

Sitter – a Consumer who, by prior agreement with the Owner, provides Sitting for Pets at the House under mutually agreed conditions. The Sitter agrees to fulfill all agreed responsibilities related to the Sitting and, unless otherwise stipulated, to maintain the House in proper condition according to the standards set by the Owner.

Pets – any pets owned or legally in possession of the Owner and residing in the House, for which the Sitter provides Sitting according to the previously agreed terms. The Owner guarantees that the Pets do not pose a threat to the life, health, or safety of the Sitter and undertakes to provide all necessary information regarding their Sitting, feeding, medical needs, and behavioral traits.

Period – the agreed-upon timeframe between the Owner and the Sitter during which the Sitter provides Sitting at the Owner's House according to the previously discussed conditions.

Payment Method – a payment instrument owned by the Consumer or provided to them legally, used for making payments on the Platform. This includes, but is not limited to, bank cards (debit, credit, prepaid), e-wallets, payment system accounts, bank transfers, digital payment methods (Apple Pay, Google Pay, etc.), and other payment methods supported by the Platform.

Account – the personal electronic profile of the Consumer on the Platform, created and used for identification, authentication, and interaction with other Consumers, as well as for accessing the full functionality of the Site.

Subscription – paid access to the full functionality of the Platform, provided for a fixed term of 12 months from the moment of activation. The Subscription is periodic and automatically renews unless the Consumer cancels it in accordance with the prescribed procedure before the end of the current billing period.

Communication – any exchange of information between Consumers through the Platform's functionality, including text messages, comments, requests, or other allowed means of communication to organize Sitting, agree on cooperation terms, provide or receive consultations, share experiences, resolve issues arising during the use of the Platform. Consumers must adhere to principles of ethical communication and refrain from actions that could harm other Consumers or the Company.

Rules – internal standards of the Platform that define acceptable forms of interaction between Consumers, establish ethical communication norms, and regulate behavior during the use of the Site.

Sitting – an agreement between the Owner and the Sitter arising from their Communication on the Platform, involving the Sitter providing services at the Owner's House under mutually agreed conditions. Sitting may include both pet-sitting (caring for Pets) and house-sitting (caring for the House without Pets). The Owner guarantees the legality of transferring the Pets (if any) for Sitting and ensures the necessary conditions for their upkeep, while the Sitter agrees to fulfill the responsibilities according to the agreed terms, ensuring the safety and proper care of the Pets and/or House.

The Platform provides Consumers with the technical ability to establish contact, exchange information, and organize Sitting. We are not a party to the agreements between Owners and Sitters but merely provide the Platform as a digital tool for their interaction.

The Platform's functionality allows Consumers to create and manage an Account, post information about themselves, view other Consumers' profiles, engage in Communication within the Platform, and exchange information necessary to organize Sitting.

The Company does not verify the accuracy of the information posted by Consumers and does not guarantee its correctness or alignment with the expectations of other Consumers. All Communication and any agreements related to Sitting occur directly between Consumers, who are solely responsible for evaluating the reliability of the information provided by others.

We do not guarantee uninterrupted access to all Platform features, as technical, commercial, or legal circumstances may arise that require temporary restrictions or changes to functionality. The Company reserves the right to update, modify, or discontinue certain Services without prior notice to Consumers if necessary to improve the Platform's operation or comply with legal requirements.

Using the Platform does not create any employment, agency, partnership, or other legal relationships between the Company and the Consumers beyond access to the Platform's functionality in accordance with these Terms.

The Company does not guarantee that a Consumer will find a suitable Owner or Sitter, that agreements between Consumers will be properly fulfilled, or that the use of the Platform will meet the Consumer's expectations.

We reserve the right, at our sole discretion, to modify or supplement the Platform's functionality, introduce new features or restrictions, and update these Terms in connection with such changes.

To use the Platform, the Consumer must create an Account. Registration is a mandatory condition for accessing the Platform's functionality, including Communication between Consumers and organizing Sitting.

An Account may only be created by an individual who, at the time of registration:

By registering, the Consumer confirms that all information provided during Account creation is current, accurate, and complete.

The Company reserves the right to request additional verification of the Consumer’s identity or information provided during registration if necessary to comply with legal requirements or protect the rights of other Consumers. Verification may include document checks, selfies, and additional data validation through third-party services. In the event the Consumer refuses to undergo the required verification, the Company has the right to restrict or terminate access to the Platform.

The Account is personal and may only be used by the Consumer who created it. The Consumer may not use another person's Account or transfer access to their own Account to third parties, regardless of the purpose of such transfer.

The Consumer is personally responsible for the security of their Account, including maintaining the confidentiality of registration data. In the event of suspected unauthorized access to the Account, the Consumer must immediately notify the Company.

The Company is not liable for any damages caused by unauthorized use of the Account if such access occurred due to the Consumer’s fault.

The Consumer is obliged to keep the information in their Account up-to-date. If any information changes that may affect the use of the Platform, the Consumer must immediately update the relevant data.

If the Company detects or receives reasonable suspicion that the Consumer’s data is inaccurate, misleading, or outdated, the Company may temporarily restrict the Consumer's access to the Platform’s functionality until the information is corrected.

The Company may conduct referral programs to encourage Consumers. Participation in the program is voluntary, and all terms are determined solely by the Company. The Company does not guarantee any reward and reserves the right to refuse to provide it or to change the conditions of the program without explanation. Any breach of the Terms, attempts to misuse the program, or suspicion of fraudulent activities are grounds for immediate cancellation of the reward.

The Company also reserves the right to suspend or terminate the referral program at any time without prior notice. Decisions regarding the provision or cancellation of the reward are final and not subject to review.

The Company shall not be held liable for any technical failures, delays, or loss of access to the referral program. Participation in the program does not create any obligations for the Company towards the Consumers, except for those explicitly stipulated in the program terms.

Consumers are required to use the Platform in accordance with its intended purpose and applicable laws. Any violation of these Terms may result in temporary restriction of access or deletion of the Account.

The Platform may not be used to engage in actions that violate applicable laws, including fraud, manipulation, or any other illegal activities. Creating fake Accounts, intentionally providing false information, misleading other Consumers, or using the Platform to obtain illegal benefits or avoid compliance with these Terms is prohibited.

Any commercial use of the Platform without prior approval from the Company is prohibited. This includes, but is not limited to, advertising, directing Consumers to third-party services, offering or selling goods and services, as well as using the Platform for any other entrepreneurial activity outside its intended purpose.

Unauthorized use, copying, modification, or distribution of any Materials protected by intellectual Property rights is a violation of these Terms and may result in sanctions as provided by applicable law.

Any attempts to interfere with the operation of the Platform, including testing its vulnerabilities, using automated tools to collect information, or bypassing technical limitations, constitute a serious violation of these Terms.

Consumers may not post, distribute, or transmit Content through the Platform that:

The Company reserves the right to remove any Content that violates these Terms without prior notice to the Consumer.

The Company may temporarily restrict access or delete a Consumer's Account in the event of:

If a Consumer's actions pose a threat to the security of the Platform or other Consumers, the Company may immediately apply a temporary access restriction. Such restrictions may be imposed in cases of fraud, manipulation, or systematic violations of the Platform's policies, as well as if the Consumer is located in a country where the use of the service contradicts international sanctions or regulatory requirements.

The Consumer will be notified of the access restriction or Account deletion with an indication of the general reasons unless otherwise required by law or the demands of competent authorities.

The Consumer has the right to contact the Company for further information or to submit a reasoned request for review of the decision. The Company will review the request within a reasonable period and notify the Consumer of its final decision.

Temporary access restrictions or Account deletion do not entitle the Consumer to a refund for the Subscription unless otherwise provided by applicable law or these Terms.

Access to the Platform may be restricted for Consumers who are citizens or residents of countries subject to international sanctions or recognized as territories with a high level of political or security instability. This decision is based on the requirements of international law, sanction regimes imposed by the United Nations, the European Union, the United States of America, and other international organizations. Such countries include, but are not limited to, the Russian Federation, North Korea, Syria, Iran, Somalia, Afghanistan, and other jurisdictions subject to international restrictions or sanctions. The list of such countries may be updated by the Platform Administration in response to changes in the international situation without prior notice to Consumers.

Consumers are solely responsible for ensuring that their place of residence or location does not violate these conditions. In case of a breach of these conditions, the Administration reserves the right to immediately suspend or permanently terminate the Consumer’s access to the Platform without compensation for the paid Subscription.

Any attempts to circumvent technical restrictions, including the use of VPNs, proxy servers, or other means of hiding the real location, constitute a direct violation of these Terms and will result in the immediate termination of access to the Platform.

Furthermore, it is prohibited to list Properties located in high-risk areas, particularly in regions with ongoing active military operations, declared martial law or a state of emergency, as well as in areas with significant risk of natural disasters or epidemiological threats. Posting such Properties or creating related offers will be considered a violation of these Terms and will entitle the Administration to remove the relevant Content and restrict the Account.

Communication on the Platform is a means of interaction between Consumers, allowing for the organization of Sitting, discussion of cooperation details, exchange of necessary information, and resolution of other matters related to the use of the Platform.

Communication is carried out through:

THE COMPANY IS NOT A PARTY TO THE COMMUNICATION BETWEEN CONSUMERS AND IS NOT RESPONSIBLE FOR THE CONTENT OF MESSAGES, THEIR ACCURACY, OR ANY AGREEMENTS REACHED BETWEEN CONSUMERS THROUGH COMMUNICATION.

The use of Communication is voluntary. Consumers acknowledge and agree that any information transmitted through Communication may affect their reputation and interactions with other Consumers.

Consumers may use the Communication functionality solely for the following purposes:

Any use of Communication that goes beyond the stated allowed purposes constitutes a violation of these Terms.

THE COMPANY DOES NOT PARTICIPATE IN THE SEARCH FOR ALTERNATIVE SOLUTIONS IF EITHER PARTY IS UNABLE TO PROVIDE SITTING.

Consumers are prohibited from using Communication for the following purposes:

Sitting is a mutual agreement between the Owner and the Sitter, which is formed as a result of their Communication on the Platform. THE COMPANY IS NOT A PARTY TO THESE AGREEMENTS, DOES NOT CONTROL THEIR CONTENT OR PERFORMANCE, AND IS NOT RESPONSIBLE FOR ANY VIOLATIONS OR NON-FULFILLMENT OF OBLIGATIONS BY THE PARTIES.

Consumers are required to ensure that the Sitting complies with all applicable legal norms, including the legislation of the country where the Sitting is provided. This includes, but is not limited to, compliance with requirements for registration, maintenance, and Sitting, obtaining necessary permits and licenses (if required), adherence to veterinary regulations, quarantine restrictions, special requirements set by local authorities, and ensuring the legality of the use of premises or territories where the Sitting is provided, including compliance with rental agreements, coordination with House owners, and fulfillment of other obligations arising from legal norms or contractual relations.

The Company does not verify the compliance of the activities of Owners and Sitters with current legislation and does not guarantee such compliance. The entire responsibility for adhering to legal norms and obtaining necessary permits (if needed) lies solely with the Consumers.

Before using the Platform and agreeing on the terms of Sitting, each Consumer is required to independently verify that their activities comply with all applicable legal norms and requirements established by the current legislation of the country in which the Sitting is provided.

The Owner and the Sitter independently agree on the terms of the Sitting, including the duration, the responsibilities of the parties, and the interaction procedure. The period is determined by the parties and includes specific start and end dates for the Sitting.

The Sitter's responsibilities may include providing Sitting according to the provided instructions, adhering to the conditions of residence in the House, using its resources only within the agreed terms, and maintaining the House in proper condition. The Owner’s responsibilities include providing complete and accurate information about the Pets, ensuring access to the House, and creating appropriate conditions for the Sitting to be performed.

The parties also agree on the Communication procedure, including the methods of contact, the frequency of updates regarding the Pets’ condition, and actions to take in case of emergencies.

The Owner is responsible for providing accurate information, creating suitable conditions for Sitting, and ensuring the possibility of its proper execution.

The Owner must provide truthful and up-to-date information about the Pets, including their health condition, Sitting needs, dietary requirements, and behavioral characteristics. The Owner also guarantees that they have legal grounds for granting access to the House to a third party and comply with all applicable regulations governing such relations.

The Pets left under the Sitter’s supervision must not pose a danger to the Sitter or third parties. The Owner must provide the necessary means for Sitting, including food, medication, accessories, and other resources aimed at ensuring the proper Sitting and well-being of the Pets. During the entire Sitting Period, the Owner must remain in contact with the Sitter and provide necessary support in case of any issues or unforeseen situations.

The Sitter agrees to provide Sitting responsibly, adhering to the agreed terms and ensuring the well-being of the Pets throughout the entire Period.

The Sitter must comply with all agreed-upon Sitting rules, including regular feeding, ensuring access to water, proper walking (if applicable), and monitoring the Pets’ health. The Sitter must treat the Pets humanely, avoid any actions that could harm them, and not leave them unattended in situations that could pose a danger.

In addition to caring for the Pets, the Sitter must treat the House with Sitting, comply with the established rules for its use, and avoid causing damage to the Owner’s House. In the event of a sudden deterioration in the Pets' health, the Sitter must immediately notify the Owner and, if necessary, consult a veterinarian.

Throughout the entire Sitting Period, the Sitter must maintain communication with the Owner, promptly respond to inquiries, and provide current information regarding the Pets' condition.

If either party is unable to fulfill the agreed terms of the Sitting due to unforeseen circumstances, they must immediately inform the other party through Communication.

The Owner and Sitter must complete all the steps outlined below before starting the Sitting. Failure to comply with these requirements is the sole responsibility of the respective Consumer. The Company does not participate in the verification process, does not control the implementation of these measures, and is not liable for any consequences that may arise from non-compliance.

The Owner, who transfers their House and/or Pets for temporary Sitting by the Sitter, is obligated to:

The Sitter, who accepts the responsibility of providing Sitting, is obligated to:

The Subscription is a condition for accessing the full functionality of the Platform and grants Consumers the right to use its services for 12 months from the payment date. By subscribing, the Consumer agrees to these Terms, including provisions on payment, automatic renewal, and cancellation options.

The Subscription is paid in advance (prepaid) and covers a 12-month access period to the Platform. All payments are processed through accredited third-party payment service providers, in accordance with their terms and privacy policies.

The Consumer is required to use a valid, current, and authorized Payment Method for the Subscription payment. If the payment cannot be processed due to reasons beyond the Company’s control (e.g., insufficient funds, refusal by the issuing bank, technical limitations of the payment provider), the Company reserves the right to temporarily suspend the Consumer’s access to the full functionality of the Platform until proper payment is received.

THE COMPANY IS NOT RESPONSIBLE FOR ANY POSSIBLE DAMAGES TO THE CONSUMER ARISING FROM SUCH ACCESS LIMITATIONS.

The Subscription is for a fixed period (12 months) and is automatically renewable. At the end of the paid period, the Subscription is automatically extended for the same period, with the corresponding amount being charged to the Consumer's Payment Method.

Before the renewal, the Consumer will receive an electronic notification or Platform notification with information about the next payment date. If the Consumer does not wish to continue the Subscription, they can disable automatic renewal in the Account Settings. Disabling automatic renewal must be done before the next payment date; otherwise, the charge for the next period will be made.

The Consumer may cancel the Subscription at any time via the Account Settings. Cancellation means that automatic renewal will be stopped after the paid period ends.

Paid fees are non-refundable, except in cases provided by applicable law or these Terms. Upon cancellation of the Subscription, the Consumer can continue using the Platform until the end of the already paid period.

If the Consumer has an active Subscription, its cancellation does not imply immediate restriction of access to the full functionality of the Platform – it will remain active until the end of the paid term.

Sitters can choose from several Subscription Plans that provide access to the extended functionality of the Platform.

The Basic Plan allows Sitters to contact an unlimited number of Owners and book Sitting for 12 months.

The Premium Plan, in addition to the Basic Plan functionality, provides early access to new listings 24 hours before other Consumers, personalized notifications about Sittings matching the Sitters' preferences, and access to online consultations with the Platform’s veterinary partners.

The Maximum Plan includes all the benefits of the Premium Plan along with additional advantages. Specifically, Sitters can receive travel insurance consultations, gain one-time access to an airport lounge before their first Sitting-related flight (subject to a request to the support service at least 30 days before the flight date; access depends on availability and is not guaranteed), and receive personalized support for their first Sitting booking. Personalized support is for informational purposes only and does not guarantee a successful booking or that it will meet the Sitters' expectations.

Owners can choose from several Subscription Plans that offer different levels of Platform functionality.

The Free Plan allows Owners to post an unlimited number of Sitting requests and contact verified Sitters for 12 months.

The Standard Plan provides enhanced visibility of requests through the Platform’s social media in case of an urgent Sitter search. The publication of such requests is at the discretion of the Platform and does not guarantee results. Additionally, Owners may receive notifications about available Sitters who meet their criteria (a functional feature of the Platform).

The Premium Plan includes all the features of the Standard Plan and additional services. Owners can access online consultations with veterinary partners, receive consultations on Property, Pet, and personal safety insurance while traveling, and gain one-time access to an airport lounge after hiring their first Sitter. The request must be made at least 30 days before the trip. Access to the lounge is subject to availability and is not guaranteed.

The cost of each Subscription plan is provided to the Consumer directly before the Subscription is confirmed.

Some Subscription Plans include access to additional services, such as online consultations with veterinary partners, one-time access to an airport lounge, and insurance consultations. All these services are provided for informational purposes only and are not guaranteed.

Online consultations with veterinary partners do not replace visits to a local veterinarian in urgent situations. Access to the airport lounge is only available once and depends on the availability of space in partner lounges. Insurance consultations are purely informational and do not constitute a recommendation or guarantee of insurance coverage.

The Company reserves the right to change the cost of the Subscription. In the event of a rate change, the Consumer will be notified at least 30 calendar days before the next payment date. If the Consumer does not agree with the new terms, they may cancel the Subscription before the end of the current billing period.

Payment for the Subscription is made in the currency specified during the subscription process and may include taxes or fees imposed by the payment systems, which are the responsibility of the Consumer.

The Consumer has the right to cancel the Subscription within 14 days from its activation without providing any reasons, provided they have not yet started using the Platform's functionality.

If the Consumer has started using the paid functionality of the Platform (e.g., made a Communication, viewed profiles, or accessed services), the right to a free cancellation of the Subscription is forfeited.

To exercise the right to cancel, the Consumer must submit a request through customer support, indicating their desire to cancel the Subscription.

If the Consumer believes that funds were charged in error or without their authorization, they have the right to submit a request to customer support to investigate the circumstances of the transaction.

If an error is confirmed, the funds will be refunded within 14 working days. If the transaction was made in violation of these Terms or due to fraudulent actions by the Consumer, a refund will not be issued.

All rights to the Platform, including the software code, design, database, logo, trademarks, texts, graphic elements, and any other materials, belong to the Company or are used on a legal basis.

Consumers are granted a limited, non-exclusive, revocable, and non-transferable right to access and use the Platform solely within its functionality and in accordance with these Terms. The use of any elements of the Platform outside of its functional capabilities without the prior written consent of the Company is prohibited.

Any copying, distribution, modification, translation, decompilation, reverse engineering, or any other unauthorized use of the Materials or its software without the Company’s permission constitutes a violation of intellectual property rights and may result in legal liability under applicable laws.

Consumers may post or upload Content to the Platform, including text materials, photos, reviews, and other information. By posting any Content on the Platform, the Consumer grants the Company a non-exclusive, worldwide, free, perpetual, and revocable license to use, store, reproduce, modify, adapt, publish, translate, distribute, and create derivative works based on this Content as necessary for the functioning of the Platform.

The Company does not acquire ownership rights over the Content but has the right to remove or block any Content that violates these Terms, applicable laws, or may harm the Company or other Consumers.

The Consumer confirms that they have all necessary rights to the Content and do not infringe upon the rights of third parties, including intellectual property rights, commercial rights, privacy rights, or personal data.

Violation of these provisions may result in the limitation or deletion of the Consumer's Account and the application of legal measures in accordance with applicable laws.

The Company is not liable for any damages, losses, or injuries resulting from the use of the Platform, its functionality, or any Content posted by Consumers.

If any person believes that their intellectual property rights have been infringed as a result of using the Platform, they may file a complaint with the Company by sending an email with the relevant evidence to [email protected].

The complaint regarding an intellectual property violation must contain the following information*:

The Company will review the complaint within a reasonable timeframe and, if necessary, conduct an investigation into the possible violation of rights. If a violation is confirmed, the Company has the right to temporarily restrict access to the relevant content or remove it. The Company may also take other actions as provided by applicable laws and these Terms.

The Company provides Consumers access to the Platform "as is" and "as available" without any warranties, either express or implied. This means that the Company does not guarantee the uninterrupted or error-free operation of the Platform, its availability at any given time, or its compliance with the Consumer's expectations.

THE CONSUMER UNDERSTANDS AND AGREES THAT THE USE OF THE PLATFORM IS AT THEIR OWN RISK, AND THE COMPANY SHALL NOT BE LIABLE FOR ANY FAILURES, INTERRUPTIONS, ERRORS, OR CONSEQUENCES ARISING FROM THE USE OF THE PLATFORM.

The Company reserves the right to temporarily or permanently suspend the operation of the Platform, modify or remove its functionality without prior notice to the Consumers if necessary to comply with legal requirements or ensure security.

The Company's maximum liability to the Consumer in any circumstances shall not exceed the total amount of payments actually made by the Consumer for the use of the Platform during the last 12 months prior to the claim.

If the Consumer has made no payments, the Company shall not bear any financial responsibility to such Consumer.

No provision of these Terms excludes or limits the Company's liability in cases where such limitation or exclusion is unlawful under applicable law.

Any use of information posted on the Platform is at the Consumer's discretion. The Company is not responsible for any decisions or actions made by Consumers based on the functionality of the Platform.

THE COMPANY IS NOT OBLIGATED AND DOES NOT CONDUCT A COMPREHENSIVE CHECK OF ALL CONSUMERS, DOES NOT GUARANTEE THEIR GOOD FAITH, AND DOES NOT ASSUME RESPONSIBILITY FOR THEIR PERFORMANCE OF OBLIGATIONS TOWARD OTHER CONSUMERS OR THIRD PARTIES.

The Company is not an insurance agent and does not provide insurance services. At the Consumer’s request, we may offer contact information for an insurance agent for their convenience. However, the Company is not responsible for any agreements, services, or terms offered by these third parties and does not guarantee that such services will meet your expectations.

The Platform may contain links to third-party resources, including websites for making donations to support shelters. The Company is not involved in the collection, distribution, or control of funds donated through these third-party resources and is not responsible for how such funds are used by third parties.

THE COMPANY IS NOT A PARTY TO ANY LEGAL RELATIONSHIP BETWEEN CONSUMERS AND IS NOT A MEDIATOR IN RESOLVING DISPUTES BETWEEN THEM.

The Company does not conduct verification, confirm, or guarantee the accuracy, relevance, or compliance of the Content with applicable laws, including messages sent within the Communication framework.

The Consumer who posted the Content is fully responsible for its substance, legality, and the consequences of publishing such Content.

Communication carried out outside the functionality of the Platform or through third-party communication tools (messengers, social networks, phone calls, etc.) is beyond the Company’s responsibility. We do not assume any obligations regarding its content, consequences, or agreements reached in this manner. All risks associated with such interactions are borne by the Consumers.

THE CONSUMER IS SOLELY RESPONSIBLE FOR THE ACCURACY AND COMPLIANCE WITH APPLICABLE LAWS OF THE CONTENT THEY POST, AS WELL AS THE CONSEQUENCES OF INTERACTIONS WITH OTHER CONSUMERS THROUGH THE PLATFORM.

The Company has the right but is not obligated to monitor Content and other materials posted on the Platform. If any Content violates these Terms, legislation, or third-party rights, the Company may remove it without prior notice.

The Company does not guarantee the retention, availability, or archiving of Content after it has been posted on the Platform. In the event of Content removal, the Company is not obligated to restore it or provide the Consumer with any backups.

The Consumer is solely responsible for maintaining copies of any information or materials they post through the Platform.

The Company is not a financial institution and does not process Consumer payments directly. All payment transactions are handled through third-party payment service providers, and therefore, the Company is not responsible for:

THE CONSUMER IS OBLIGATED TO INDEPENDENTLY VERIFY THE TERMS OF PAYMENT, EXCHANGE RATES, FEES, AND OTHER CONDITIONS SET BY THEIR BANK OR PAYMENT SYSTEM.

The Company is not liable for any financial losses, lost profits, or other damages incurred by the Consumer in connection with the cancellation or change in the cost of the Subscription, provided that such cancellation or change was made in accordance with these Terms.

The Company reserves the right to suspend or cancel the Consumer's Subscription in case of violation of these Terms, fraudulent activities, or other violations that may harm the Platform, Consumers, or third parties. In such cases, the Consumer is not entitled to a refund of the Subscription fee or any other compensation.

The Consumer agrees to fully compensate the Company for any direct or indirect damages, expenses, financial obligations, fines, as well as all actual and documented expenses related to legal defense (including, but not limited to, costs of legal assistance, court fees, and other expenses incurred in the conduct of the case) arising from:

In case the Company is presented with claims, lawsuits, or demands from third parties, government bodies, or other entities related to the above circumstances, the Consumer agrees to:

The Company reserves the right to independently conduct legal defense in any case related to such claims, without approval from the Consumer, while the Consumer remains responsible for compensating all related expenses.

The Consumer agrees not to initiate or facilitate the involvement of the Company as a third party, co-defendant, defendant, or any other participant in judicial, arbitration, administrative, or other legal proceedings initiated by the Consumer or third parties, unless such involvement is absolutely required by applicable law.

Consumers have the right to file a complaint about the actions of other Consumers in case of a violation of these Terms or other Platform policies. Complaints are submitted through the relevant features of the Platform or by contacting the Company's support service.

The Company reserves the right to request additional evidence from the complainant for the review of the complaint. If the information provided in the complaint is insufficient or not supported by relevant evidence, the Company may leave the complaint unaddressed.

The Company will review complaints within a reasonable time frame, but it is not obligated to resolve disputes between Consumers and does not guarantee the application of sanctions against another Consumer, even in the case of a justified complaint.

The Company does not act as a mediator in disputes between Consumers and does not participate in negotiations to resolve conflicts between them.

Consumers are solely responsible for resolving any disagreements that may arise during their interaction through the Platform, including, but not limited to, disputes regarding Sitting terms, compliance with agreements, or the provision or receipt of compensation.

If a conflict cannot be resolved through negotiation between Consumers, they have the right to seek resolution through competent judicial or alternative dispute resolution mechanisms in accordance with applicable law.

These Terms are governed by and interpreted in accordance with the laws of the Grand Duchy of Luxembourg.

Any disputes between the Consumer and the Company arising in connection with these Terms, their performance, interpretation, or termination, shall be subject to the jurisdiction of the courts of Luxembourg, unless otherwise provided by the legislation of the Consumer's country of residence.

Consumers who are residents of different countries may have additional rights according to local laws.

Consumers who are residents of EU member states have additional rights under EU consumer protection laws, specifically:

In case of a dispute related to consumer rights, the Consumer has the right to contact national bodies or organizations responsible for alternative dispute resolution (ADR) in their country.

The Company is not obligated to participate in ADR procedures unless otherwise required by the legislation of the EU member state in which the Consumer is registered. However, the Company may voluntarily agree to ADR in exceptional cases if it aligns with its dispute resolution Notice.

If applicable legislation mandates mandatory pre-litigation dispute resolution through ADR, the Consumer must undergo the appropriate procedure before filing a lawsuit in court.

None of the provisions in this section limit the Consumer’s rights granted by mandatory provisions of EU law or the law of the member state in which the Consumer resides.

For Consumers who are residents of the USA, these Terms are governed by federal law of the United States and the law of the state in which they reside, unless otherwise specified in these Terms.

Any disputes arising between the Consumer and the Company will be resolved through arbitration in accordance with the Federal Arbitration Act (FAA) and administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, available at www.adr.org.

Before filing an arbitration claim, the Consumer must notify the Company in writing of the dispute and attempt to resolve it within at least 30 days.

Exceptions to mandatory arbitration include:

If any part of this provision is found invalid, the arbitration agreement remains valid to the extent allowed by law.

Residents of the United Kingdom have additional rights under the UK Consumer Rights Act 2015 and may access the UK Alternative Dispute Resolution (ADR) scheme.

Consumers from Canada may have additional rights under the Canada Consumer Protection Act.

In the event of a dispute, Canadian residents can file a complaint with the Competition Bureau Canada or contact provincial regulators such as the Ontario Consumer Council or the Quebec Consumer Council.

Residents of Australia are governed by the Australian Competition and Consumer Act 2010.

A consumer has the right to withdraw from a contract if the Company violates any of the consumer rights stipulated by law.

If a Consumer is a resident of a country that provides a mandatory dispute resolution mechanism or additional consumer protection guarantees, they may have the right to contact the relevant regulatory bodies in their jurisdiction.

The Company reserves the right to voluntarily offer alternative dispute resolution mechanisms in certain cases, if this aligns with the interests of the Consumers and the Company.

If any provision of these Terms is found to be invalid or unenforceable under applicable law, this will not affect the validity or enforceability of the other provisions, which will remain valid and enforceable.

The Company reserves the right to make changes, additions, or updates to these Terms at any time, if necessary, to improve the Platform's operation, ensure compliance with legal requirements, or adapt to changes in the Company’s business model. Updated Terms become effective upon their publication on the Platform, unless otherwise specified in the relevant notice or legal requirements.

Consumers are responsible for independently tracking the current version of the Terms and familiarizing themselves with any changes made. Continuing to use the Platform after the updated Terms become effective means the Consumer's full and unconditional agreement with the updated provisions. If a Consumer disagrees with the changes, they must cease using the Platform and, if necessary, deactivate their Account.

If the changes to the Terms significantly affect the rights and obligations of the Consumers, the Company may notify them additionally through Communication channels available on the Platform, including but not limited to email or notifications in the Account. The Company is not obliged to notify about insignificant or editorial changes that do not affect the essence of the Consumer's interaction with the Platform.

In case of discrepancies between the previous and updated versions of the Terms, the most recently published version shall apply.

For matters related to the operation of the Platform, Consumers may contact customer support through the Platform's functionality or via email at [email protected].

Official notices, claims, or legal inquiries must be sent in writing to the Company's email address provided above.

The Company is not liable for any improper performance or non-performance of its obligations to Consumers in the event of force majeure circumstances beyond the Company's reasonable control. Such circumstances include, but are not limited to: